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| Trends in number of complaints | ||
| % of complaints in 1998 | % change on 1997 | |
| Home maintenance, repairs, improvements | 7.3 | 12.1 |
| Recreational goods and services | 3.7 | 11.2 |
| Personal goods and services | 11.6 | 1.1 |
| Double glazing | 3.4 | 0.3 |
| Major appliances | 4.9 | 0.2 |
| Upholstered furniture | 3.9 | –2.2 |
| Food and drink | 4.6 | –2.5 |
| Second-hand cars | 10.1 | –4.2 |
| Clothing and fabrics | 5.2 | –5.5 |
| Radio, television and electrical goods | 7.8 | -7.2 |
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